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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Renee Cook

March 10, 2025

5  out of  5
rating by Renee Cook
"I highly recommend Kyle at State Farm in Prescott Valley. We just switch over our home/auto policy and the savings was unbelievable. I wish I would have switched sooner."
We responded:
"Thank you for your five-star review! We're thrilled to hear about your savings with Kyle and appreciate your recommendation. I am glad we could help you with your home insurance and auto insurance needs. "
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J Cauthen

March 7, 2025

5  out of  5
rating by J Cauthen
"Kyle R is awesome! I called in with questions about renewal and billing that I wasn’t able to understand. He took more than a few minutes to go through past and new policies and provide me with all the information I needed. The folks working here, and especially Kyle, have always been great and willing to work with us!"
We responded:
"We're thrilled to hear Kyle provided such excellent support and clarity with your insurance needs! Thank you for acknowledging the dedication of our team. Have a great week!"
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Katie Citrenbaum

March 6, 2025

5  out of  5
rating by Katie Citrenbaum
"They always deliver outstanding customer service and go above and beyond to ensure every interaction is smooth and pleasant. Makayla and her team are incredibly knowledgeable, always ready to answer any questions with a kind and friendly attitude. It's clear they truly care about their clients, and it's always a pleasure to work with them. If you're looking for exceptional service and peace of mind, this agency is the way to go!"
We responded:
"Thank you for your glowing review! We're thrilled to hear about your positive experiences and our commitment to exceptional service. It's our pleasure to provide you with the peace of mind you deserve!"
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DanB

March 5, 2025

5  out of  5
rating by DanB
"Makayla was definitely helpful , kind and supportive. She is on point If it comes to your insurance policy .I highly recommend this place ! Thank you once again for your help"
We responded:
"Thank you for your kind words! We're glad to hear that you received the supportive and helpful service we strive to provide. Your recommendation means a lot to us!"
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Stat Geek

March 1, 2025

1  out of  5
rating by Stat Geek
"When I got a Homeowner's Policy renewal with a large, unexplained increase, I asked a simple question..."Why did my rate go up so much?". The answer I got in return was "Because we had a rate increase". Any insurance agent that would give such an idiotic answer does not deserve my business. I cancelled my Homeowners and two car policies. ABOUT THEIR RESPONSE They're trying to weasel their way out by claiming my review wasn't meant for them. Total nonsense. What I said is true and is about Makayla Chadwick Insurance of Prescott Valley, AZ. I have all the documentation."
We responded:
"Thank you for providing feedback. Unfortunately, we looked into our records and cannot find any occurrence that fits this description. I do not believe this was intended for our business as it doesn't seem to match anything that has happened recently. Please feel free to call our office and I would be happy to help in any way I can. Have a great week. "
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Cindy Kelsey

February 28, 2025

5  out of  5
rating by Cindy Kelsey
"Meet with Makayla to review policy and address concerns about Az. Insurance because of all the California fires. She eased my concerns"
We responded:
"We're glad to hear that your concerns were alleviated after meeting with Makayla. Thank you for trusting us with your insurance needs and sharing your positive experience."
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Nicole Miller

February 25, 2025

5  out of  5
rating by Nicole Miller
"★★★★★ Makayla with State Farm is absolutely fantastic to work with! She has helped me with my auto, home, and life insurance and even took the time to explain short-term disability in a way that made sense. Her knowledge and dedication to her clients are unmatched. Beyond that, she is a pillar in the community, always looking out for others and providing top-notch service. If you’re looking for an agent who truly cares and goes the extra mile, I highly recommend Makayla!"
We responded:
"Thank you for your kind words! I am glad we were able to help you out with auto insurance, home insurance, and life insurance. We are always here to help any way we can. "
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Ross Lisee

February 25, 2025

5  out of  5
rating by Ross Lisee
"Makayla and her team are simply amazing! They take the time to understand insurance needs and make getting the right coverage easy and stress-free. Highly recommend!"
We responded:
"Thank you for the wonderful review! We're thrilled to hear that our commitment to understanding and easing your insurance process stood out. Your recommendation means a lot to us!"
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Dennis Coffey

February 24, 2025

5  out of  5
rating by Dennis Coffey
"Chloe Marsh (an associate at the Makayla Chadwick State Farm Insurance Agency in Prescott, AZ) deserves a nice bonus for her fine customer service! Dennis L. Coffey"
We responded:
"Thank you for the great review, Dennis! We're thrilled to hear about your positive experience with Chloe and proud of the quality service our team provides."
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Corky Bishop

February 12, 2025

5  out of  5
rating by Corky Bishop
"Makayla made everything so easy. Thank you . If you should need insurance, this is the place to go."
We responded:
"We’re thrilled to hear that you had a positive experience! Thank you for acknowledging the effort we put into making our services top-notch."
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Gavan Blackburn

February 8, 2025

5  out of  5
rating by Gavan Blackburn
"Helped with auto insurance quote"
We responded:
"Thank you for your feedback! We're glad our service met your needs for auto insurance. We truly prioritize high-quality service for our clients. Have a fantastic week!"
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Laura Philips

February 7, 2025

5  out of  5
rating by Laura Philips
"Makayla was the best! Professional, kind and actually saved us money. Thank You!!"
We responded:
"We're thrilled to hear about your positive experience! Makayla's commitment to professional and kind service shines through. Thank you for your feedback!"
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Kevin Barnard

January 25, 2025

5  out of  5
rating by Kevin Barnard
"Super friendly, transparent and informative! Got me a smoken deal, made the switch over for me seemless, HIGHLY recommend!!!! A++++++"
We responded:
"Thank you for the wonderful review! We're thrilled to hear you found our service friendly, transparent, and helpful in securing a great deal. Your recommendation means a lot to us!"
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Jenna Pinarelli

January 22, 2025

5  out of  5
rating by Jenna Pinarelli
"Makayla was a pleasure to deal with not only did she save us money she was super knowledgeable and very friendly."
We responded:
"Thank you for your kind words! We're thrilled to hear that you appreciated the knowledgeable and friendly service. It's always our goal to provide valuable savings and clear information."
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Tim Cullen

December 20, 2024

5  out of  5
rating by Tim Cullen
"Amazing experience! Went in for a quote and left with 3 new policies, saving me so much money, compared to my previous insurance company. Kyle went through everything in detail and matched my insurance coverage completely. I would highly recommend at least a visit with them for any insurance needs."
We responded:
"Thank you for choosing us Tim. We are glad we were able to help you with your insurance needs. We are always here to help. Have a great week!"
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Brittany King

November 8, 2024

5  out of  5
rating by Brittany King
"I currently work here at Makayla Chadwick State Farm, and it is such an amazing place to work at! Makayla is very driven and cares so much about the work that she does for all of our customers! She works hard and diligently to get customers the best rates, as well as keeping great relationships with each and every one of them! I highly recommend working here if you ever get the opportunity. Makayla is so humble and understanding, and wants nothing but growth and success for you! She and her family are very involved in the community of Prescott/Prescott Valley, always doing events and volunteer work. I hope to continue growing with her and her company for years to come 😊"
We responded:
"Thank you so much Brittany. We love having you on our team. We cannot wait to see how you grow with the team for the years to come. Have an amazing weekend!"
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Fabian Villalobos

November 6, 2024

5  out of  5
rating by Fabian Villalobos
"Makayla was amazing to work with. Any questions that I had was crystal clear after Makayla explained and answer any question I tossed at her. 10/10 WOULD Recommend"
We responded:
"Thank you Fabian! We appreciate you leaving us this feedback. We are always here for all the insurance questions. Have a great week!"
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Alius Majorovas

October 6, 2024

5  out of  5
rating by Alius Majorovas
"Great Service! Highly recommend!"
We responded:
"Thank you Alius! We appreciate you taking the time to leave us this feedback and the 5-star review. We are always here to help whenever you need us. Have a great week!"
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Theresa Loftis

September 24, 2024

5  out of  5
rating by Theresa Loftis
"Always have a good experience when dealing with the team at State Farm (Makayla Chadwick) Shout out to Katt Lawhorn for helping me add and adjust my policies with ease! Thank you!"
We responded:
"Thank you for taking the time to leave us a review, Theresa. We appreciate the 5-star rating and the amazing feedback. We are always here for you if you ever need us. Have a great weekend!"
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Pea Nut

September 10, 2024

5  out of  5
rating by Pea Nut
"My originial policy is/was with State Farm in Colorado. What a mess they have made. Needless to say our ATV's could have been inpounded because the Colorado State Farm office. I stopped by the State Farm office on Roberts Rd, PV. Spoke with Katt and we are in the procces of getting everything straightened out. Katt has gone above and beyond helping me with large insurance problem. If you need people who know what they are doing go to the State Farm office at 3700 N Roberts Rd Ste 1, Prescott Vly, AZ. They will take very good care of you."
We responded:
"I am sorry about your previous experience with another State Farm office. We appreciate you choosing us and giving us a chance. I am glad we were able to help with the transition and ensure everything was straightened out. Thank you for this amazing review!"
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Upper Room Budget Manager

August 19, 2024

5  out of  5
rating by Upper Room Budget Manager
"Our church has a policy with State Farm and Makayla Chadwick is our agency. Recently we added myself, the associate pastor as contact person to allow me to handle the insurance as part of my role. I was very easy to add me and Kat has been very helpful in answering all of my questions and in bringing me up to speed."
We responded:
"We appreciate you choosing us and we are always here to help. Thank you for your review and feedback. Please let us know if we can help with anything else. "
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Charlie Hubert

August 16, 2024

5  out of  5
rating by Charlie Hubert
"Very helpful with setting up my insurance! Also office cat was adorable!"
We responded:
"Thank you Charlie! We appreciate you choosing us for your insurance needs. Have a fantastic weekend! "
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Gary&Kari Webb

July 22, 2024

5  out of  5
rating by Gary&Kari Webb
"After relocating to Prescott Valley we discovered our previous provider of 20+ years was not competitive in this market, so unless we wanted to pay close to 2x the rates, we were forced to find a new provider. State Farm agent Katt Lawhown's team was wonderful to work with. Responsive, thorough and very kind. We dropped those other guys and look forward to the net 20+ years with State Farm!!"
We responded:
"Thank you so much for the amazing feedback! We appreciate you letting us know about your experience with our team. We appreciate your dedication and loyalty to State Farm. Have a great weekend!"
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Eileen Tellez

July 19, 2024

5  out of  5
rating by Eileen Tellez
"Incredible customer service. Within minutes Katt was able to save us money and get our insurance transferred from one state to the next. She explained everything which was so easy to understand."
We responded:
"Thank you Eileen. I am happy to read your review. We are glad we could save you some money on your insurance. We are always here to help. Have a great weekend!"
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Kylee Chavez

July 18, 2024

5  out of  5
rating by Kylee Chavez
"Thankful to have had State Farm on our side after we were hit! The claim process was easy and stress free we got the car to the shop got our estimate done ,unfortunately for us it was a total loss but State Farm made arrangements and had us paid within 2 days! We also had a car seat involved and the service they used got a new safe seat (even provided us a convertible car seat instead of the infant carrier that was involved so we could get more use of it)sent to us within 10 minutes of talking with them. Great service and friendly office to work with! Makayla Chadwick is amazing to work with thank you for taking care of my family!"
We responded:
"We're delighted to hear that the claims process went smoothly and that Makayla Chadwick State Farm provided excellent guidance throughout. Our goal is to make sure you feel supported during these times. If you ever need assistance with another claim or have any insurance-related questions, please feel free to contact us anytime."