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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Peterson

August 15, 2025

5  out of  5
rating by Mary Peterson
"Makayla is a delight to work with. She is extremely knowledgeable and got us very good price for our homeowners and car policies."
We responded:
"Thank you for your kind words! We're thrilled to hear you had a great experience and found our services to be of high quality and value."
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Brittany Stayberg

August 13, 2025

5  out of  5
rating by Brittany Stayberg
"I have had a great experience working with the MaKaylas team at State Farm. From starting to shop for a new policy to just getting informed I have an additional saving the team has been professional, friendly, and helpful. Chloe has been great with communication and getting me the information I need."
We responded:
"We're thrilled to hear that you had such a positive experience and found our team professional and helpful. Thank you for sharing your feedback!"
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Shannon Kaye Germanos

August 11, 2025

5  out of  5
rating by Shannon Kaye Germanos
"We recently bought a new home in Prescott Valley. After doing some research, we decided to work with Makayla Chadwick's State Farm Office. From the first phone call, we've worked with Kyle Roeder. He is incredibly knowledgeable and helpful. We talked at length about the various coverages and amounts. Kyle walked us through all the various policies for our home, autos, umbrella, and personal articles. We're so happy we have partnered with this State Farm office. The customer service is absolutely top tier. If you haven't shopped your insurance policies in a while, give this office a call. We're currently saving a lot of money over the other options and getting unparalleled service as well."
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience and savings with Kyle. Thank you for choosing us and I hope you enjoy your new house. Have a great weekend!"
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Pamela Evans

August 8, 2025

5  out of  5
rating by Pamela Evans
"Alma in this office is the BEST !!!"
We responded:
"Thank you for the five-star review! We're thrilled to hear that Alma provided such excellent service. "
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codi Anderson

August 1, 2025

5  out of  5
rating by codi Anderson
"Makala is awesome!! It was so easy to start our new policy with her. She answered all my questions and made sure it was done that day."
We responded:
"Codi, welcome to our office, and thank you so much for your kind words! I'm thrilled to hear that I was able to provide you with an awesome experience while starting your new policy. If you have any more questions, or need any assistance in the future, please don't hesitate to reach out."
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John Tobin

July 28, 2025

5  out of  5
rating by John Tobin
"I have been with Makala Chadwick State Farm for 6 years. During that time Makala and her staff have been extremely helpful. I had a brain injury during this time and The whole staff were knowledgeable, helpful, and patient."
We responded:
"Thank you for sharing your positive experience and for trusting us for over 6 years, especially during your challenging times. We’re glad to have been able to support you effectively."
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nancy skudlarick

July 27, 2025

5  out of  5
rating by nancy skudlarick
"Makayla is an awesome agent! Having been an insurance agent for 30 years- I can say without hesitation that she is knowledgeable, professional, prompt & accurate. I will gladly recommend her to anyone."
We responded:
"Thank you for your glowing review! It's great to hear such high praise from someone with your experience in the industry."
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BELINDA PENDERGAST

July 9, 2025

5  out of  5
rating by BELINDA PENDERGAST
"Every time I call into State Farm I get either Chloe or Alma. Both of these ladies are amazing at their job and are VERY helpful."
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Chloe and Alma have been so helpful and proficient in assisting you. Your feedback is greatly appreciated!"
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BadLuckFPV

July 6, 2025

1  out of  5
rating by BadLuckFPV
"Could not figure out how to update my address as I've called multiple times regarding address update. Issued a policy on rental as a primary after requesting a landlord policy which could have cost me significant amount of many if I had an issue. Overall bad experience make sure you double check your policy as mistakes seem frequent."
We responded:
"I am sorry to hear about this experience, although I am not sure if this is the correct office in question. We always have staff available to take your call during our business hours. We have not had any customer call to change addresses or a rental being written as a home, so I am not sure if this review was meant for our office. If you have any questions, please call our office as we would love to help you out any way we can. "
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Tim Cullen

July 1, 2025

5  out of  5
rating by Tim Cullen
"Amazing experience! Went in for a quote and left with 3 new policies, saving me so much money, compared to my previous insurance company. Kyle went through everything in detail and matched my insurance coverage completely. I would highly recommend them for any insurance needs. My updated insurance cards were sent to me immediately!"
We responded:
"Thank you for choosing us Tim. We are glad we were able to help you with your insurance needs. We are always here to help. Have a great week!"
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Dan Hatt.

May 24, 2025

5  out of  5
rating by Dan Hatt.
"Fast and courteous response. And good prices. Thank you Makayla."
We responded:
"Thank you for your kind words! We're glad you appreciated the prompt service and competitive pricing."
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Erik Knight

May 22, 2025

5  out of  5
rating by Erik Knight
"A great agent and team! Always responsive and on top of things!"
We responded:
"Thank you for your kind words! We're thrilled to hear you had a positive experience with our responsive and diligent team. Your satisfaction is our top priority!"
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Manessah Valentine

May 2, 2025

5  out of  5
rating by Manessah Valentine
"Mekayla has been amazing to work with. She helped us get insured on a new house we were having a hard time getting insured in a firezone. After getting us approved for that She was able to get all of our policies for way cheaper than we were currently at saving us tons of money. We highly recommend using Mekayla for all of your insurance needs."
We responded:
"Thank you for the great review! We're thrilled that we could assist you with your insurance needs and help you save money. Your recommendation means a lot to us!"
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Adam Gunkel

April 22, 2025

5  out of  5
rating by Adam Gunkel
"Melissa is awesome she deals with my mental illness better than the mental health clinics if you want a fantastic insurance agent and a fantastic experience look no further than Melissa Chadwick"
We responded:
"Thank you for your kind words! We're thrilled to hear that Melissa provided you with such a supportive and exceptional experience. "
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Samantha Beadencup

April 12, 2025

5  out of  5
rating by Samantha Beadencup
"I just wanted to send a quick thank you to Jessica. My family and I are talking about where we would like to move. I wanted to get more information on the area and find out what insurance would cost us in Arizona. Jessica was very knowledgeable and quick to help. She shared that she has been in Arizona for over 10 years and we connected as she is also a mom of two. She was able to break everything down so it was easy to understand and she gave me many different options and ideas to consider. If we end up moving to the area, I will definitely be giving Jessica a call to handle all of our insurance needs! She was easy to work with!"
We responded:
"Thank you for your glowing review! We're thrilled to know that Jessica's extensive knowledge and helpfulness made your insurance inquiries clear and efficient. We truly appreciate your trust and look forward to serving your future needs. Have a great week."
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Melissa McGrath

April 11, 2025

5  out of  5
rating by Melissa McGrath
"Jessica Belling looked through all my info and was very quick and helpful in saving me money on my renters and auto insurance through this office as well as finding a great option for life insurance."
We responded:
"Thank you for the great review! We're thrilled to hear how helpful Jessica was in finding you the best options for your insurance needs. We pride ourselves on providing high-quality, efficient service."
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Betsy Gravel

April 10, 2025

5  out of  5
rating by Betsy Gravel
"Jessica gave us quotes on our vehicles, RZR, and RV with real savings so we wil be switching over to State Farm. Jessica was extremely helpful, knowledgeable, and most importantly, professional. She gets 10 stars from us. It was a real pleasure doing business with Jessica.."
We responded:
"Thank you for your feedback! We're thrilled to hear about your positive experience and the savings Jessica helped you achieve. "
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Renee Cook

March 10, 2025

5  out of  5
rating by Renee Cook
"I highly recommend Kyle at State Farm in Prescott Valley. We just switch over our home/auto policy and the savings was unbelievable. I wish I would have switched sooner."
We responded:
"Thank you for your five-star review! We're thrilled to hear about your savings with Kyle and appreciate your recommendation. I am glad we could help you with your home insurance and auto insurance needs. "
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J Cauthen

March 7, 2025

5  out of  5
rating by J Cauthen
"Kyle R is awesome! I called in with questions about renewal and billing that I wasn’t able to understand. He took more than a few minutes to go through past and new policies and provide me with all the information I needed. The folks working here, and especially Kyle, have always been great and willing to work with us!"
We responded:
"We're thrilled to hear Kyle provided such excellent support and clarity with your insurance needs! Thank you for acknowledging the dedication of our team. Have a great week!"
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Katie Citrenbaum

March 6, 2025

5  out of  5
rating by Katie Citrenbaum
"They always deliver outstanding customer service and go above and beyond to ensure every interaction is smooth and pleasant. Makayla and her team are incredibly knowledgeable, always ready to answer any questions with a kind and friendly attitude. It's clear they truly care about their clients, and it's always a pleasure to work with them. If you're looking for exceptional service and peace of mind, this agency is the way to go!"
We responded:
"Thank you for your glowing review! We're thrilled to hear about your positive experiences and our commitment to exceptional service. It's our pleasure to provide you with the peace of mind you deserve!"
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DanB

March 5, 2025

5  out of  5
rating by DanB
"Makayla was definitely helpful , kind and supportive. She is on point If it comes to your insurance policy .I highly recommend this place ! Thank you once again for your help"
We responded:
"Thank you for your kind words! We're glad to hear that you received the supportive and helpful service we strive to provide. Your recommendation means a lot to us!"
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Stat Geek

March 1, 2025

1  out of  5
rating by Stat Geek
"When I got a Homeowner's Policy renewal with a large, unexplained increase, I asked a simple question..."Why did my rate go up so much?". The answer I got in return was "Because we had a rate increase". Any insurance agent that would give such an idiotic answer does not deserve my business. I cancelled my Homeowners and two car policies. ABOUT THEIR RESPONSE They're trying to weasel their way out by claiming my review wasn't meant for them. Total nonsense. What I said is true and is about Makayla Chadwick Insurance of Prescott Valley, AZ. I have all the documentation."
We responded:
"Thank you for providing feedback. Unfortunately, we looked into our records and cannot find any occurrence that fits this description. I do not believe this was intended for our business as it doesn't seem to match anything that has happened recently. Please feel free to call our office and I would be happy to help in any way I can. Have a great week. "
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Cindy Kelsey

February 28, 2025

5  out of  5
rating by Cindy Kelsey
"Meet with Makayla to review policy and address concerns about Az. Insurance because of all the California fires. She eased my concerns"
We responded:
"We're glad to hear that your concerns were alleviated after meeting with Makayla. Thank you for trusting us with your insurance needs and sharing your positive experience."
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Nicole Miller

February 25, 2025

5  out of  5
rating by Nicole Miller
"★★★★★ Makayla with State Farm is absolutely fantastic to work with! She has helped me with my auto, home, and life insurance and even took the time to explain short-term disability in a way that made sense. Her knowledge and dedication to her clients are unmatched. Beyond that, she is a pillar in the community, always looking out for others and providing top-notch service. If you’re looking for an agent who truly cares and goes the extra mile, I highly recommend Makayla!"
We responded:
"Thank you for your kind words! I am glad we were able to help you out with auto insurance, home insurance, and life insurance. We are always here to help any way we can. "
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Ross Lisee

February 25, 2025

5  out of  5
rating by Ross Lisee
"Makayla and her team are simply amazing! They take the time to understand insurance needs and make getting the right coverage easy and stress-free. Highly recommend!"
We responded:
"Thank you for the wonderful review! We're thrilled to hear that our commitment to understanding and easing your insurance process stood out. Your recommendation means a lot to us!"